Refund Policy for CarRazo Products
We value our customers and want to ensure you love your CarRazo purchases without any worries. We understand the challenges of online shopping, and we're committed to providing you with top-notch service to make your shopping experience enjoyable.
Return Policy
CarRazo accepts returns or exchanges for items purchased from our website within 30 days of the purchase, subject to the following conditions:
- The item shows no visible signs of damage.
- All original packaging is intact.
- Any indication of damage will void the CarRazo guarantee.
- Items cannot be returned or exchanged after 30 days of purchase.
Please note that certain types of goods are exempt from being returned. We do not accept returns for intimate (under-garments) or sanitary goods, hazardous materials, or flammable liquids or gases.
To initiate your return, we may require a receipt or proof of purchase, such as your order confirmation email with the order number.
For all return or exchange requests, please contact us at hello@CarRazo.com, providing your order number and the reason for the return or exchange. We will process your request in accordance with the guidelines outlined on this page.
Exchanges (if applicable)
To request an exchange, please contact us at hello@CarRazo.com, providing your order number and the reason for the return or exchange. We will assist you based on the rules specified on this page.
Return Shipping (if applicable)
You are responsible for covering the shipping costs for returning your item.
If the value of the item you are returning exceeds $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of your returned item without proper tracking.
Refunds (if applicable)
Once we receive and inspect your return, we will send you an email notification confirming the receipt and the status of your refund request. If your request is approved, the refund will be processed, and the credit will be applied to your original method of payment.
Late or Missing Refunds (if applicable)
Financial institutions often require some processing time before a refund appears on your account (typically 2-3 days). If you haven't received your refund after this period, please contact us at hello@CarRazo.com. We will investigate the matter and provide further assistance.
Gifts
For returning online orders that were marked as gifts and shipped directly to you, you will receive a gift credit equivalent to the value of your return. Once we receive the returned item, we will email you a digital gift certificate.
Damaged Items
If you receive a damaged or defective item, please notify us by emailing hello@CarRazo.com within 48 hours of receiving the item. Failure to report damage within this timeframe may affect our ability to honor your claim. We use timestamp information from the tracking link and delivery confirmation provided by the carrier when reviewing damage or return requests.
Feedback
We welcome your feedback, questions, and concerns. Please don't hesitate to email us at hello@CarRazo.com to share your thoughts. We take your feedback seriously and are continually working to enhance our services.
